𝐁𝐚𝐝 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧? 𝐘𝐨𝐮 𝐦𝐚𝐲 𝐣𝐮𝐬𝐭 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐫𝐞𝐬𝐞𝐭 𝐲𝐨𝐮𝐫 𝐦𝐨𝐝𝐞𝐦

 𝐁𝐚𝐝 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧? 𝐘𝐨𝐮 𝐦𝐚𝐲 𝐣𝐮𝐬𝐭 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐫𝐞𝐬𝐞𝐭 𝐲𝐨𝐮𝐫 𝐦𝐨𝐝𝐞𝐦



Resetting your modem can be a simple yet effective way to solve many common internet issues. Whether you’re experiencing slow speeds, or intermittent connections, or your WiFi just isn’t working as it should, a quick reset can often do the trick.

To see if your modem needs a reset, check its lights. If the LOS or third light from the left is red, that means there’s no connection. If the PON or second light from the left is not on or is blinking, you may have connection issues. In both cases, a reset may do the trick to bring your modem back to life.

Globe At Home shows you five easy steps to get your modem back in action:

𝐒𝐭𝐞𝐩 𝟏: 𝐓𝐮𝐫𝐧 𝐨𝐟𝐟 𝐚𝐧𝐝 𝐮𝐧𝐩𝐥𝐮𝐠 𝐲𝐨𝐮𝐫 𝐦𝐨𝐝𝐞𝐦
Start by turning off your modem. Most modems have a power button located on the back or side of the device. Press this button to turn off the device, then unplug the power adapter from the modem.

𝐒𝐭𝐞𝐩 𝟐: 𝐖𝐚𝐢𝐭 𝐟𝐨𝐫 𝟑𝟎 𝐬𝐞𝐜𝐨𝐧𝐝𝐬
Wait for 30 seconds to give your modem time to fully power down and clear any temporary issues that may have been causing connectivity problems.

𝐒𝐭𝐞𝐩 𝟑: 𝐂𝐡𝐞𝐜𝐤 𝐲𝐨𝐮𝐫 𝐜𝐚𝐛𝐥𝐞𝐬
Take a moment to check if all the cables connected to your modem are secure. This includes the power cable, fiber patch cord, Ethernet cables, and any other connections your modem might have. Loose or improperly connected cables could be a source of connectivity issues. Double-check them to save you from future headaches.

𝐒𝐭𝐞𝐩 𝟒: 𝐏𝐥𝐮𝐠 𝐛𝐚𝐜𝐤 𝐢𝐧 𝐚𝐧𝐝 𝐩𝐨𝐰𝐞𝐫 𝐨𝐧
After your 30-second wait, it’s time to bring your modem back to life. Plug the power adapter back into the modem. Once connected, press the power button to turn the modem on.

𝐒𝐭𝐞𝐩 𝟓: 𝐖𝐚𝐢𝐭 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐥𝐢𝐠𝐡𝐭𝐬 𝐚𝐧𝐝 𝐫𝐞𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐭𝐨 𝐖𝐢𝐅𝐢
Your modem will go through a series of checks as it powers up. You’ll see the lights blinking and flashing in various patterns. Wait for these lights to stabilize. Once stable, it’s time to reconnect your devices to the WiFi.

"Staying connected is crucial in today’s digital age. Simply resetting your modem can save time and reduce frustration. Consider resetting your modem every few months or whenever you experience connectivity problems," said Abigail Cardino, VP and Head of Brand Management for Globe’s Broadband Business.

Technology isn’t always perfect, but a little know-how can go a long way in keeping your online experience smooth and enjoyable. Remember to take care of your modem to avoid additional charges in case the device is damaged and should be replaced.

Still having problems with your connection via this video (https://fb.me/1PZcGJ97450cxCk). To know more about Globe, visit https://www.globe.com.ph/.


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𝐀𝐁𝐎𝐔𝐓 𝐆𝐋𝐎𝐁𝐄
Globe Telecom, Inc. is a leading full-service telecommunications company in the Philippines and publicly listed in the PSE with the stock symbol GLO. The company serves the telecommunications and technology needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connectivity, internet and managed services. It offers innovative digital solutions in the areas of fintech, healthtech, adtech, climate tech, shared services and venture capital. In 2019, Globe became a signatory to the United Nations Global Compact, committing to implement universal sustainability principles. Its principals are Ayala Corporation and Singtel, acknowledged industry leaders in the country and in the region.

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