𝐀𝐧𝐲𝐚 𝐑𝐞𝐬𝐨𝐫𝐭 𝐓𝐚𝐠𝐚𝐲𝐭𝐚𝐲: 𝐑𝐞𝐝𝐞𝐟𝐢𝐧𝐢𝐧𝐠 𝐋𝐮𝐱𝐮𝐫𝐲 𝐰𝐢𝐭𝐡 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐑𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐯𝐢𝐭𝐲
𝐀𝐧𝐲𝐚 𝐑𝐞𝐬𝐨𝐫𝐭 𝐓𝐚𝐠𝐚𝐲𝐭𝐚𝐲: 𝐑𝐞𝐝𝐞𝐟𝐢𝐧𝐢𝐧𝐠 𝐋𝐮𝐱𝐮𝐫𝐲 𝐰𝐢𝐭𝐡 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐑𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐯𝐢𝐭𝐲
For seven years, Anya Resort Tagaytay has been recognized as a beacon of luxury by international travelers and Manila's elite. This Philippine gem, nestled in the heart of Tagaytay, is designed to offer a world-class experience and was conceived by its visionary founder, Santiago "Santi" Elizalde. The resort's unique character has been crafted by blending the finest elements of global luxury hotels, which has resulted in an exclusive boutique retreat that is conveniently situated just an hour south of Metro Manila. Its prestigious status has been cemented through its membership in the Small Luxury Hotels of the World, an elite group where only five hundred exceptional properties worldwide have been selected.
Connectivity has been integrated as a fundamental aspect of the guest experience in worldwide travel. "Throughout the industry's history, connectivity has been considered a major part of hospitality, like with connecting the room to the front desk. Now, when connectivity is discussed, Wi-Fi and the internet are what are thought of," observed Mr. Arriet.
The General Manager noted that internet access has been elevated above breakfast in guests' priorities, which highlights how the demand for fast, reliable connections in hotels has been intensified globally. Equal importance is placed on its utilization for the enhancement of hotel operations. As a hands-on manager, operations across the property are monitored by Mr. Arriet through his mobile device. "Everything is processed through my cellphone. That is why strong signal data access throughout the property is of utmost importance to me, so that messages from my staff can be addressed immediately regardless of where I am located."
Anya Resort Tagaytay's connectivity needs have been addressed through their partnership with Converge ICT Solutions Inc. The technology company’s selection has been made in alignment with the resort's service-oriented philosophy of providing seamless, worry-free service. A contrast with their previous internet provider is drawn by Mr. Arriet. "The previous service provider and their technicians were based in Manila. When an issue needed to be fixed, in one instance, it took a week before it was resolved." Such delays were found to have hampered the resort's cloud-based operations and negatively impacted the guests' experience. A significant improvement in service reliability has been experienced since the resort’s switch to Converge. Quick responses for maintenance, troubleshooting, and technical support have been enabled by Converge's presence in Tagaytay and proximity to the resort. Through this efficiency, downtime has been minimized, by which smooth operations at the resort have been ensured.
A remarkable transformation in service quality was quickly noticed by the Anya Resort Tagaytay's guests after the switch to Converge. Mr. Arriet shared that prior to Converge, complaints about poor Wi-Fi connectivity were frequently received at Anya Resort. "The impact of such issues can be observed in the end. Alternative accommodations with stronger Wi-Fi connections are sought by guests instead of choosing Anya," Mr. Arriet pointed out. "Since our transition to Converge was made, I did not receive a single negative comment about Wi-Fi from our guests. By partnering with Converge, we sent a clear message to our guests that we acknowledged and quickly addressed their essential need for fast and dependable internet connectivity,” Mr. Arriet added.
Anya Resort Tagaytay's position is a testament to luxury hospitality maintained through the combination of world-class accommodations with personalized services. Its dedication to excellence and drive to give guests comfort beyond their expectation showed in their quick action to address an essential need of modern-day travel.
𝐅𝐄𝐀𝐓𝐔𝐑𝐄 𝐒𝐓𝐎𝐑𝐘
The resort's partnership with Converge brought about a transformative effect that helped elevate the promise Anya Resort pledges to its guests the moment they step foot on the property: a worry-free, soul-rejuvenating stay. Guest satisfaction is not only enhanced by the collaboration, but hotel operations are also streamlined, allowing focus to be maintained by Anya Resort on its core strength: the delivery of an exceptionally elegant luxurious experience.
The resort's vision extends beyond its current achievements, continuing in its goal to be recognized as the epitome of world-class hospitality in the Philippines. This aspiration is supported by its unwavering commitment to quality service, demonstrated through every aspect of its operations. Through the combination of luxurious accommodations, personalized service, and now, robust, reliable connectivity, progress toward this ambitious goal is not far beyond its reach.
###
𝐀𝐁𝐎𝐔𝐓 𝐂𝐎𝐍𝐕𝐄𝐑𝐆𝐄 𝐈𝐂𝐓 𝐒𝐎𝐋𝐔𝐓𝐈𝐎𝐍𝐒, 𝐈𝐍𝐂.
Converge Information and Communications Technology Solutions, Inc. (PSE:CNVRG) is the fastest-growing fixed broadband service provider in the Philippines. It is the first to run an end-to-end pure fiber internet network in the country, providing Filipinos simple, fast, and reliable connectivity. With over 710,000 kilometers of fiber optic assets nationwide, it has one of the most extensive fiber networks in the Philippines.
With this fiber-powered network, Converge provides premium world-class digital experience for residential, enterprise, and wholesale customers.
Go to www.convergeict.com for more information.
#Converge #ConvergeICTSolutions #Surf2Sawa #BidaFiber #ConvergeFiberX #FiberX #CONPC #CebuOnlineNewsPressCorps #Ayanventures #CebuHappenings #ManilaHappenings #MindanaoHappenings #TeamHappenings
Please LIKE/FOLLOW Cebu Happenings on Facebook.
Comments
Post a Comment